Accessibility

Last updated November 1, 2026

WebLeadsNow wants everyone to be able to use our website and CRM, including people who use a screen reader, a keyboard instead of a mouse, magnification or other assistive technology. This page explains where we stand today and how to tell us when something doesn't work for you.

Our goal

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA on:

• this website (crm.webleadsnow.com);
• the CRM that our customers and their teams sign in to;
• the pages our customers' clients see: website quote forms, photo upload pages, estimates to review and sign, and document download links.

Status: Beta, improving continuously

The CRM is in beta and changes every week. We consider it partially conformant with WCAG 2.2 AA: most of it works well with a keyboard and screen readers, and some parts don't yet. We have not had a formal third-party audit yet. Accessibility is part of how we build every change, and we keep a public log of improvements below.

What we do

• Automated checks. Our public pages and sign-in pages are tested with automated accessibility tools (axe) before changes go live.
• Keyboard and screen reader checks. New screens are checked with the keyboard alone and with a screen reader (VoiceOver on Mac and iPhone).
• Readable design. We check text contrast and keep labels on every form field. The CRM has a dark mode, and pages work when you zoom to 200%.
• Alternatives. Every how-to video in the CRM's Help has the same steps written out beside it. Things you can drag on the Board can also be changed with a menu on each card.

Known limits we're working on

• Video captions. The how-to videos and the video on our home page have a voiceover but no captions yet. The written steps in Help cover the same content.
• PDFs. Estimate PDFs generated by the CRM may not be fully tagged for screen readers. The same estimate can be read and signed as a web page from the link in the email.
• Charts and the map. The trend chart on the Search page and the Map show information visually. The Search page also lists its numbers in tables, and every address on the Map is on its lead's page.
• Other companies' services. Some steps open pages run by others, such as Stripe for payments, Google for sign-in and reviews, and phone and email providers. Their accessibility is outside our control, but tell us if one blocks you and we'll help another way.

Tell us about a problem

If something on our website or in the CRM is hard or impossible to use, please tell us at the contact form on our home page. Let us know the page, what you were trying to do, and the device, browser and assistive technology you use. We aim to reply within 2 business days, and we'll help you get the task done in another way while we fix it.

If you're a customer of a business that uses WebLeadsNow (for example, you're filling in their quote form or signing their estimate), you can also contact that business directly.

Works best with

Current versions of Chrome, Safari, Edge and Firefox on computers, phones and tablets, with screen readers such as VoiceOver, NVDA and JAWS.

Improvement log

• November 3, 2026: The orange "How it works" buttons in the CRM now meet text contrast (5.2:1). New Calendar page checked with automated accessibility tests in light and dark mode, on desktop and phone.
• November 1, 2026: Published this statement. Raised text contrast on the home page and added the Accessibility link to every public page.
• October 31, 2026: Added a dark mode for the CRM (menu → Dark mode). Every Help video sits next to written, step-by-step instructions. "Find a customer" search works from the keyboard (press "/" to jump to it).